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How To’s

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G5 provides Special Mode and Feature Guides for most models.  These guides instruct you on how to use the features on your machine.  They are located in the Machines page of our website.  Simply find your machine, and a pdf will be in the Downloads box.  For additional assistance, please contact us at one of our locations.  Our Helpdesk will be happy to answer any questions or provide further training.

  • Open your computer’s internet browser, and enter the IP address of the machine for which you would like to add an address.
  • You will now be at the interface for the device and will need to click on Address Book along the left side of your computer screen.
  • After you have clicked on Address Book, click on the Add (Y) button.
  • You will now see tabs indicating E-mail, FTP, Desktop, Network Folder, and Fax.  Select the type of address you would like to add (for example, E-mail).
  • After having clicked on E-mail be sure to fill in address name (what you will see at the copier), click the box to register as a frequent user (if desired), type in the email address (or search your Global Address Book if applicable), check the box that says “Set as Default used,” and click Submit (U) or Submit and Register Next (C).

If you are having difficulties adding addresses, please contact our Helpdesk at 864.675.5755 and we will be happy to assist you.

  • Place card face down in the upper left corner on the MFP document glass.
  • Select Special Modes key on the console.
  • Select Card Shot key.
  • Select Card Shot Settings, if needed.  Card Shot can be set here to “Fit to Page,” which enlarges the images to fit the paper.
  • After choosing the desired settings, select the OK button.
  • Select Start button to scan the front side of the card.  At the prompt, turn the card over and repeat the process by pressing the Start button again to scan the reverse side of the card.  When finished, press the Read End key on the console to begin copying.
  • Select CA button on the keypad when the job is complete to return to the original settings.

Color / Black

  • Press System Settings
  • Press Tray Settings
  • Press Paper Tray Settings
  • Use the arrows on the right to select the tray you would like to change
  • Press the button with the type / size of the current paper
  • Select correct type and size
  • Press OK
  • Press OK
  • Press Exit

10 and 40 Series

  • Press the Settings button at the bottom of the Home Screen
  • Press System Settings
  • Press Tray Settings
  • Press to select the tray you would like to change
  • Use drop down menu to make selection
  • Press OK
  • Press Submit
  • Press Home button

Each toner box comes with installation instructions either on the box or on a piece of paper inside the box.

There are installation instructions on the inside of the finisher door.  The door may be on the front of your machine or the side depending on what kind of staples you are installing.  If you have any questions, please call us at 864.675.5755.

  • Press Original (if on a machine that is not a 10 or 40 series model, and you do not see the Original button, press Condition Settings)
  • Select 2 Sided Booklet
  • Press OK

All copy machines are conveniently color-coded.  You can touch (and sometimes pull, twist, and push) all of the bright green plastic parts inside your machine.

You can utilize many of the same features and functions available on the MFP console from the printer driver on your computer.  Examples of these features  include 2 sided copying, pamphlet copying, document filing, and the ability to choose between color or black.  The following steps explain how to print a typical Microsoft Word document from Windows:

  • Select File in the upper left corner of your document window.
  • Select Print from the drop down menu.
  • Select Properties or Preferences button (usually located in the upper right corner of the printer driver screen).
  • By selecting the various tabs located at the top of the printer driver screen (such as Paper, Special Modes, Job Handling, etc.), you may choose the desired features and settings available.
  • After choosing the desired settings, select the OK button.
  • Select the OK button again or the Print button, and the document will print.

Depending on the MFP and software used, the procedure to execute printing may vary.

The user guide is an additional tool we have created for easy use of the Customer Portal.

If you are interested in this PDF guide, please email portal@gfive.net.

If meters are due, they will show up in in the Meters box on your Customer Portal Homescreen beside Meters due. Click the number next to Meters due.

When meter readings are required, the status column will show Now Due for that particular machine. As you begin to enter the reading in the New Meter Reading field, a window will automatically appear. Continue entering the reading, the Total will appear red until the entire new reading is entered. Click OK to submit the reading.

If the new reading corresponds to the previous reading, you will receive and OK message that will allow you to submit. If you receive an error message after entering the new reading, double check the meter on the machine.

Once you have logged into the customer portal at customers.gfive.net, look for the Sales Order tile and click the number next to All Orders. The next page will show all of your past Sales Orders. You may also view your most recent orders by clicking the number next to Orders (last 30 days).

Once you have logged into the customer portal at customers.gfive.net, look for the Service Call tile and you will be able to see all Pending, Scheduled, and Dispatched calls. Click the numbers next to each item to view the details.

Once you have logged into the Customer Portal with your email address and “password” as the password, select Options from the top menu, then select Change Password. The next screen has the option to change your password to one that is unique to you. Although it will pre-populate, for verification purposes you will need to delete and re-enter your current password. Enter and confirm your new password and click Save.

At gfive.net

  • Click on the Customer Portal Button
  • Click the large orange Sign Up Button
  • Fill out the information requested and click Submit.
  • You will receive an email from the G5 team once your account has been activated and is ready for use.


By sending an email to admin@gfive.net. You will receive an email from the G5 team once your account has been activated and is ready for use.

We recommend you purchase banner paper from Oki Data.
  • Here is the link to the Oki Data paper.  The SKU number is 52209101, and the box contains 25 sheets.
  • Click the BUY NOW button near the top right of your screen
  • Enter the number of boxes you would like to purchase, click UPDATE, then click NEXT
  • If this is your first time ordering through Oki Data, you will need to register.  Fill out the entire Register section on this page and click NEXT.  If already have a user name and password, fill out the Login section on this page and click LOGON.
  • The next screen will ask you to verify your Billing Address and Shipping Address.
  • Once you have verified both addresses, click NEXT.
  • Select the Shipping Method, and click NEXT.
  • Type in your credit card information, and click NEXT to place your order.

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